About victim support

Our mission is to bring innovative, evidence-based, systemic and simple ways to get help to the national victim support system.

Our vision is to ensure that every person in need of help is easily, quickly, and carefully provided with the right help.

The aim of the Social Insurance Board’s Victim Support and Prevention Services Department is to create a safer life for all people in Estonia and for Estonian citizens abroad. Among others, we support victims of human trafficking, sexually abused and unaccompanied minors, etc., as well as people who want to abandon their own violent behaviour.

To achieve this goal, we provide comprehensive support to people who have suffered as a result of crime, violence, or a crisis event. We support people in cases of physical, mental, sexual, and economic violence, as well as accidents and crimes. We offer appropriate support and assistance, the opportunity to apply for crime victim compensation, support based on the principle of the MARAC network or restorative justice, etc.

We also give advice to people who want to support people as specialists: physicians, social workers, teachers, etc. To this end, we offer training (psychological first aid, helping victims of hate crimes and human trafficking, etc.), counseling, and the necessary instructional materials (analyses, video materials, statistics, etc.). We also train volunteers who want to support people who have been treated violently or carelessly or who have been involved in accidents or crimes.